"Choice made it so simple and affordable".

HOW TO MAKE A COMPLAINT

At Choice Home Loans we aim to provide the very best service for our customers, therefore in the event that you are unhappy regarding any part of our service, we have an Internal Dispute Resolution process in place to assist in satisfying any complaint.

CONTACT POINTS FOR A COMPLAINT:

Complaints Officer

Garry Dowd	Head of Compliance & Risk Management	Tel: (03) 9584 2166

Deputy Complaints Officer

Michael Russell	Managing Director	Tel: (03) 9584 2166

The Complaints Officers are senior personnel in our organisation and have the necessary experience and authority to handle your complaint and make relevant decisions on outcomes.

The complaint need not be in writing and may be presented to us by any reasonable means, for example letter, telephone, email or in person.

You can also contact us on/at:
Post: Level 1, 250 Charman Road, Cheltenham VIC 3192
Phone: (03) 9584 2166
Fax: (03) 9584 2699
Email: customerservice@caservices.net.au

Should you not be satisfied with the outcome of the Internal Dispute Resolution process you also have the option of contacting the Credit Ombudsman Service on:

Freecall: 1800 138 422
Phone: 02 9273 8400
Fax: 02 9267 3125
Email: info@creditombudsman.com.au

Matt Wright is one of our many Choice brokers that can help guide you through the mortgage maze.